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How We Handle Your Account Information

We collect and process your account data to run deposits through bKash, Nagad and Rocket, verify withdrawals, and keep your login secure. This policy explains what we store, who sees it, and how you can request changes or deletion.

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f99 com How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail in your account, or request deletion, our support team handles privacy queries through the same channels we use for deposits and withdrawals. Response time depends on the complexity of your request and whether we need to verify your identity first.

Live Chat Open the chat bubble in the bottom corner of any page. Privacy requests go to a senior agent who can pull your data record or start the deletion process after identity confirmation.
Email Support Send your data access or correction request to our support email. Include your registered phone number and account username so we can match the request to your profile securely.
Account Settings Log in and go to account settings to update your phone number, change your password, or toggle marketing notifications. For full data export or deletion you still need to contact support directly.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data when you send a bKash, Nagad or Rocket deposit, hash your password so even our team cannot read it, and restrict database access to engineers who maintain withdrawal verification and fraud checks. Session cookies expire when you close your browser. Here is how each layer works in practice.

Payment Encryption

When you confirm a deposit your bKash, Nagad or Rocket transaction ID and amount travel over an encrypted connection. We store only the reference number and timestamp, not your mobile wallet PIN or OTP codes.

Password Security

Your password is hashed with a one-way algorithm before it touches our database. If you forget it we send a reset link to your registered phone; we cannot retrieve the original password because we do not store it in readable form.

Data Retention Limits

Active accounts keep full transaction history so you can review past deposits and withdrawals. When you close your account we anonymise betting logs after the retention period local rules require and delete your phone number and email from marketing lists immediately.

Cookie Controls

Session cookies remember your login and language choice. Analytics cookies track which game categories get the most traffic so we know whether to add more cricket markets or live table seats. You can block third-party cookies in your browser settings without breaking core deposit and withdrawal functions.

Common Questions About Your Data

We collect your phone number, email address if you provide one, device type, IP address, and the bKash, Nagad or Rocket account number you use for deposits. This data verifies your identity during withdrawals and helps our fraud team spot duplicate accounts.

Yes. Contact support through live chat or email and ask for a data export. We will confirm your identity by matching your registered phone number, then send a file with your account details, transaction history, betting logs and support messages within a few business days.

We keep transaction records for the period local regulations require, usually to satisfy anti-money-laundering checks. Personal identifiers like your phone number and email are deleted as soon as the retention window closes, leaving only anonymised transaction amounts and timestamps.

We share limited data with payment processors so bKash, Nagad and Rocket deposits can clear, with game studios to load your live casino and slot sessions, and with our hosting provider to keep the platform online. We do not sell your information to advertisers or data brokers.

Log into account settings and turn off the marketing toggle. You will still receive transactional messages about deposits, withdrawals and account security, but promotional announcements and bonus alerts will stop. Changes take effect within one business day.

If local regulations change and restrict access we will stop processing new accounts and deposits, notify active users, and follow any data-handling requirements the new law imposes. Existing transaction records stay subject to the same retention rules that applied when you made them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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