Reference

Terms and Conditions for Your f99 com Account

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms subject to changeBangladesh-region scope

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What These Terms Actually Cover

f99 com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on f99 com, you agree to these terms in full. They cover how your account is opened and verified, how deposits and withdrawals work through bKash, Nagad, and Rocket, what conduct is expected while you use the lobby, and how disputes

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are handled. We may update these terms when our services change — we will notify you through your registered account before material changes take effect. Continued use of the account after that notice means you accept the updated terms. These terms do not override any applicable
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law in Bangladesh or the eligible regions where access is permitted. If any clause conflicts with local law, that clause is read down to the extent required. You are responsible for checking whether accessing our lobby is lawful in your location. We do not make that
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determination for you. Payments processed through bKash, Nagad, and Rocket are subject to those providers' own terms in addition to ours. Account wallets reflect confirmed transaction records only — pending transfers are not counted as available balance until the payment rail confirms them.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Your account security and data handling are part of our obligations under these terms. We apply encryption to account credentials and wallet data, and we verify identity before processing withdrawals to bKash, Nagad, or Rocket. If you believe your account has been accessed without your permission, contact support immediately — we can place a hold while we investigate.

Data Handling

Account data is stored securely and used only for operating your account, processing payments, and meeting our obligations under applicable law.

Cookie Use

We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can manage these through your browser.

Retention Policy

We keep account records for as long as required by applicable law and our internal audit obligations. You may request a summary of your data at any time.

Change Requests

To update your registered details or request account data, contact support through live chat or email with your account reference and a valid ID.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about your account or a transaction processed through bKash, Nagad, or Rocket, our support team can help you work through it. Queries about account status, wallet holds, or eligibility are handled through the channels below.

Live Chat Reach our support team directly from the lobby. Available for account, wallet, and terms queries during service hours.

Email Support Send detailed terms or transaction questions to our support address. We respond to account-related queries within one business day.

Help Centre Our help section covers common terms questions — account rules, payment conditions, and what to do if a bKash or Nagad transfer is disputed.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility in Bangladesh.

These terms apply to anyone who opens an account on f99 com. Access depends on your location and whether our services are available under your local law and eligible region.

Yes. We may update these terms when our services change. We will notify you through your registered account before changes take effect. Continued use means acceptance.

If a deposit via bKash, Nagad, or Rocket does not appear in your account wallet, contact support with your transaction reference. We will check the payment rail record and resolve it.

Contact our support team through live chat or email with your account reference. We will provide a summary of the data we hold under your account within a reasonable timeframe.

Providing false registration details, attempting to access the account from a restricted region, or misusing the wallet in a way that breaches these terms may result in suspension.

Send your dispute in writing to our support email with your account reference and a clear description of the issue. We will acknowledge it and respond within one business day.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoAbout Us InfoLegal

Terms and Conditions for Your f99 com Account

How We Protect Your Account Under These Terms

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can the terms change after I open my account?

03 What happens if a bKash or Nagad deposit is not credited?

04 How do I request a copy of my account data?

05 What conduct can lead to account suspension under these terms?

06 Where can I raise a formal dispute about these terms?

Terms & Conditions

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